Shipping and Returns
We provide free shipping Australia-wide.
To minimise costs to you, we deliver our products via Australia Post's regular mail service to your address. This does not include tracking and orders are delivered into an unattended mail box.
We dispatch orders within 2 business days. Delivery takes 1 - 6 business days. Total time from lodging an order to receiving yours goods is usually 1 - 6 business days. We post orders from Canberra.
Please contact us with any questions or for alternate delivery arrangements.
Returns and Refunds
We provide a 30 days money-back guarantee. We will refund the purchase price minus our shipping and handling costs if you are not happy with your order for any reason, provided you contact us within 30 days of lodging your order. We may ask you to return the unused goods at your expense.
To obtain a 30 days money-back refund, please email us in the first instance on firstname.lastname@example.org
Refunds for other reasons
We provide replacements and refunds in other situations, such as where our product or service fails to meet a Consumer Guarantee under the Australian Consumer Law. Please seek this refund within 3 months of ordering the product. To arrange this, please email us on email@example.com
If you dispute a payment, email us on firstname.lastname@example.org